STATIC SNAPSHOT — figures frozen as captured on 2026-07-23 (datamart last loaded 2026-07-21 07:52 CT). This is a point-in-time export for hosting/sharing; it does not refresh. SQL and Snowsight links are shown for reference; row-level drill-down and live refresh work only in the Cowork/live version.

HCI Relaunch — Go-Live Hypercare

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Standards scorecard

Every monitor vs its standard. Default standard = zero exception rows (assumption — thresholds pending business sign-off go to the outreach list). FAIL = not meeting standard.
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New-book vs legacy contract sales (45d)

Darshan Shah · RS-15/16/22

Contract sales by brand / program (45d)

Darshan Shah · RS-16

Dealership enrollment funnel (DMP → datamart)

Lawrence Ferretti · EN-01/02/26

Active dealers by brand / program

Lawrence Ferretti · EN-03/06

Enrollment records created per day (35d)

Lawrence Ferretti · EN-01

GAP / GAP+ double-election check

Lawrence Ferretti · EN-10 (Critical)

New-book sales by product / payment type (45d)

Sheena Morton · RS-05/07, DeDe Simpson · RS-08–11

Top new-book dealers (7d)

Darshan Shah · RS-16

Legacy sales after cutover watch

Sheena Morton · RS-22 (Critical)

Claims per day (28d)

Saul Baliutavicius · CL-01/05/06

Claim status mix (14d)

Saul Baliutavicius · CL-06

Cancellations per day (28d, by cancel date)

DeDe Simpson · CL-10/11

Dealer payment configuration vs Product Foundation (relaunch codes)

DeDe Simpson / Tomica Prothro / Chundra Price · RS-07–11, PY-10
Expected = MASTER Guide V16 "Active Payment Types" future-state (orig / claim / cancel). Dealer-level exceptions (AutoNation, corporate) listed in footer may legitimately differ.

Non-remitted contracts — aging (sales since Jun 1)

Chundra Price · PY-03

Datamart freshness (HYU_EXTERNAL_CONTROL_TABLE_VW)

Ravi Atluri · XC-04

Datamart feed errors (all open)

Ravi Atluri · CL-18 / XC-04
Dealer-group, AutoNation and corporate-store exception monitoring (plan tab 6).